MISSING TOUCHPAD DRIVER

[loisenimu]

Hello, my touchpad does not seem to work when I try to double tap or scroll up and down and when I go to device manager>mice and other pointing devices, I'm only given an option of SYNAPTICS PS/2 Port Touchpad which says that it works fine. please assist

[Max3Aj]

@loisenimu, Hi there, and welcome to HP Support Community!

Thank you for reaching out with your concern. I'm glad to assist you today.

I understand your HP Notebook's touchpad isn't responding to double-tap or scrolling gestures, and Device Manager only shows the Synaptics PS/2 Port Touchpad. Let's work through this together.

Check Touchpad Settings in Windows

Sometimes, gestures like double-tap or scrolling are disabled in settings.

• Press Windows + I to open Settings.
• Go to Devices > Touchpad.
• Ensure the Touchpad is turned On.
• Scroll down and check if Tap with a single finger to single-click and Drag two fingers to scroll are enabled.

Update or Reinstall the Touchpad Driver

Even if Device Manager says the driver is working fine, it might be outdated or corrupted.

• Go to Device Manager.
• Expand Mice and other pointing devices.
• Right-click on Synaptics PS/2 Port Touchpad > Uninstall device.
• Check the box that says Delete the driver software for this device (if available), then click Uninstall.
• Restart your PC. Windows will attempt to reinstall the driver automatically.

Download the Latest Driver from HP

To ensure you have the correct and latest driver:

• Visit the HP Software and Driver Downloads page.
• Enter your notebook’s model number.
• Select your operating system.
• Download and install the latest Touchpad or Synaptics driver listed.

Use HP Support Assistant

HP Support Assistant can automatically detect and install the latest drivers.

• Download it here - HP Support Assistant | HP® Support
• Install and run the tool.
• Go to Updates and install any available touchpad or system updates.

BIOS Update (Optional but Recommended)

Sometimes, a BIOS update can resolve hardware detection issues.

• On the same HP Drivers page, check if a BIOS update is available for your model.
• Follow the instructions carefully to update.

If the suggestions helped solve the problem, please let us know by clicking “Accepted Solution.” It really helps fellow users find quick answers.

A quick “Yes” also goes a long way in showing appreciation!

Take care and happy computing!

Best regards,

Max3Aj

HP Support