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‎05-24-2019 06:16 AM

HP Recommended
Product: HP ENVY 4-1101eo Ultrabook
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I'm not very good with computers and is glad as long as everything is working the way it should. Unfortunately my laptop stoped working a couple of weeks ago. I went with it to the nearby computer support store (not an offical HP Support), and after some work, including having to reset the whole computer, it finally works again!  The problem is I now no longer have Microsoft Office installed.  It was pre-installed on the laptop when i bought it (back in 2013). Does that mean I have a lincens for the Office-software? Or do I have to buy it now to get access to it again?

 

Thanks for helping

2 people had the same question
1 REPLY 1

‎05-24-2019 11:40 AM

HP Recommended

@Maria65 

Sorry, but we here can not help you with this as we have no access to information about what was on your PC.

 

You will have to contact HP Customer Support to see if they can help.

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (650) 857-1501.



I am a volunteer and I do not work for, nor represent, HP
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