cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
linaotto
New member
1 0 0 0
Message 1 of 2
68
Flag Post

Machine error check after the windows update on the envy 15-j002er

‎10-16-2020 07:00 AM

HP Recommended
Product: Envy 15-j002er
Operating System: Microsoft Windows 10 (64-bit)

Even after i downgraded to the 1511 and reset BIOS settings, the problem has not been solved. Which operating system is the best for my PC? Also the webcamera is not working, the system is not even see it. Can drivers of the webcam cause it? 
I cant even turn on my laptop - it lights the "blue screen of death" with machine error check. What should i do?

Reply
1 REPLY 1
Highlighted
The_Fossette
HP Support Agent
HP Support Agent
24,770 24,757 1,642 2,291
Message 2 of 2
Flag Post

‎10-19-2020 05:27 AM

HP Recommended

@linaotto

 

I reviewed your post and I understand that the computer is not booting to Windows and the webcam is not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

For the webcam issue, follow the steps in the below article.

 

https://support.hp.com/in-en/document/c03430151

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation