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Level 2
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HP Recommended
Pavillion 14b015 dx
Microsoft Windows 10 (32-bit)

Cant surf the web...all my browsers affected by HEUR TROJAN SCRIPT MINER GEN...using paid kaspersky internet security help

Level 16
Level 16
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Message 2 of 2
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HP Recommended


Sorry, but there is nothing we can do from here to disinfect your PC -- that is something that can only be done onsite and we have no way to make that happen.


Your best bet, since you have PAID AV software is to contact their support forum and see what they suggest.  They may be able to tell you how to run their product to remove the Browser infections.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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