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HP Recommended
Microsoft Windows 10 (64-bit)

I have a brand new HP Pavilion.  It came pre-loaded with McAfee (I don't know why), but I cannot access some websites due to an SLL Certificate error.  As far as I can tell, the SSL certificate that is being used/authenticated is McAfee OV SSL CA2.  I tried un-installing McAfee from the Control Panel, I tried re-generating a new SSL certificate from McAfee, I've tried flushing my DNS.  Nothing works!  The one site I desperately need to visit is docs.google.com.  I am a college student about the begin my freshman fall semester and I cannot access my Google Docs page!  Please, someone, help me resolve this issue!  Thank you!  Julia Wisniewski | Philadelphia PA

3 REPLIES 3
HP Recommended

Hello @Julia2014 

 

Welcome!

 

You may uninstall McAfee from your computer. You should first attempt to do it from Control Panel -> Programs and features

but if this does not help, use their dedicated utility called MCPR

 

Here are details:

>> https://service.mcafee.com/webcenter/portal/oracle/webcenter/page/scopedMD/s55728c97_466d_4ddb_952d_...

 

MCPR tool >> http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp

 

 

Make sure you restart your computer at the end.

 

After you complete this, test again. Let me know how it goes.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
HP Recommended

Thank you, but I already tried uninstalling McAfee.  It did not work.  Uninstalling though the control panel caused the removal process to hang.  I then used the removal tool twice but still have the problem.  

HP Recommended

Hello @Julia2014 

 

Apologies for the delay in reply.

 

Since this is a new computer and you have probably not used it long enough, I would recommend you give it a fresh clean installation of Windows 10. This will ensure your machine has absolutely no McAfee leftovers and also will give you the latest Windows 10 2004 build/updates.

 

  • Please, check the .PDF file below and follow the steps to download/create installation media and how to proceed.

 

Let me know if you face difficulties.

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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