McAfee

[RWWX66]

Two weeks ago our laptop was running slow and would take a long time to even get up and running.   We use Norton 360, even though McAfee came with the new laptop.  Through recommendation Norton 360 recommended unistalling McAfee because I beleive they have compatability issues.  I tried to uninstall McAfee and I beleive that lead to our hard drive crashing.   Since our device was still under warranty is was repaired and runs smoothly.  Has anyone experienced issues with trying to remove McAfee from their device or have compatability issues concerning Norton?

[IT_WinSec]

Hello @RWWX66

Welcome to the HP Support forum.

Experienced this (seen this) very often.

McAfee and Norton are like black and white - they are not compatible, they "can't stand" each other. Their companies are competitors.

Generally speaking, you can't run 2 apps of the same times when it comes to security - like 2 encryption program, 2 antivirus programs, 2 firewalls, etc - at the same time. This causes compatibility issues because they run on a very low level, they run in the Windows kernel and this causes serious conflicts and operating system crashes. I suppose it was just Windows that crashed, not the HDD itself and this has been reparied.

I recommend you be careful and use only 1 product like Norton 360 / Norton Security and stick to 1 vendor at a time. You can run on-demand scanner or other utilities but not 2 full products suits like Norton/McAfee/Kaspersky/Trend Micro/ etc....

What is the security product(s) you have now ?

Hope this helps.

[RWWX66]

I have Norton360. The McAfee is a trial version which I will not extend once it's renewal is up. Can't I turn McAfee off?

[IT_WinSec · Accepted solution]

It's a miracle they co-exists now. You should uninstall McAfee completely.

Click on Start

Type and search for control.exe to open Control Panel

Go to Programs and features

Find McAfee in the list of available apps and uninstall it.

Restart the PC

Download the McAfee removal tool (MCPR) from http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp

Run the tool to remove any leftovers from McAfee

Restart the computer and enjoy it

Hope this helps. Let me know how it goes