Mcafee Antivirus activation

[Shubhangi07]

I recently purchased HP Envy from Hp site with 1 year extended warranty and 3 years of Mcafee antivirus support. I haven't received anything regarding my credentials to activate the license. Neither the extended warranty is reflecting.

i tried contacting hp support but cannot get through it .

also i hadn't added the hp bag to my purchase and it was not included in perks . the bill shows the bag price added to the purchase instead of antivirus and warranty . 

what are the next steps regarding claiming the warranty and antivirus support ?

[A_Gayathri]

Hi @Shubhangi07,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Envy purchase. Not to worry I will help you to get a resolution to resolve the issue.

 I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

[A_Gayathri]

Hi @Shubhangi07,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Envy purchase. Not to worry I will help you to get a resolution to resolve the issue.

 I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!