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‎11-05-2019 02:01 AM

HP Recommended
Product: Intel pentium gold
Operating System: Microsoft Windows 10 (64-bit)

Have a new laptop it came with temporary Mcafee software. I downloaded another virus protection software . Mcafee continues to send me on an hourly basis notification pop up windows telling me the trial software expired and I need to upgrade the software. Mcafee is even lying in stating that I now have 3 viruses and to click on to upgrade the software. my virus protection software says that my computer is virus free. how do I stop the popup windows?? I deleted Mcafee's software out of gthe computer so why is it doing this???

1 REPLY 1

‎11-07-2019 10:24 AM

HP Recommended

@Zymis

 

Welcome to HP support community.

 

Provide the complete model number of the computer or the product number?

 

Meanwhile:

You are only suppose to use one antivirus on the device, two are known to create a conflict and issues on the device, only keep the one you trust.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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