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HP Recommended
Victus by HP 15.6 inch Gaming Laptop 15-fb0000 (598V0AV)
Microsoft Windows 10 (64-bit)

I guess the problem appeared after I got Windows updates in summer with system update + drivers for processor(? i guess yes) and drivers for the network card. So might be a problem with drivers, because home network is all-right, TVs, phones and other laptops are working well.
I thought that the problem was because of manipulations with Wi-Fi connection settings(MTU, package limits), but it's not, actually recovered deault settings and Wi-Fi keeps dying on its own sometimes.
Noticed that Wi-Fi dies when I start to download something or receive lots of packages. When it happens, Windows freezes for some seconds and shuts down Wi-Fi totally(I can reconnect to the network, but it's not just disconnecting from network, it absolutely turns off Wi-Fi with a service. But I don't need to do something specific, starts from basic buttons).
Today it even killed the Bluetooth services for a company with Wi-Fi when I was trying to download Forza Horizon 5 from Steam.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Makc_Grek 

 

I can suggest updating the drivers.

 

 WI-FI MT7921 Driver, version 3.0.1.1331

https://ftp.hp.com/pub/softpaq/sp161501-162000/sp161835.exe

 

Bluetooth MT7921 Driver, version 1.3.17.162 

https://ftp.hp.com/pub/softpaq/sp153501-154000/sp153771.exe

 

 

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6 REPLIES 6
HP Recommended

Makc_Grek_0-1758825313487.png

p.s. driver version: 3.0.1.1325

HP Recommended

Well, bluetooth had a greatfull death. Restarted laptop and the service doesn't work. 

HP Recommended

Hi @Makc_Grek 

 

I can suggest updating the drivers.

 

 WI-FI MT7921 Driver, version 3.0.1.1331

https://ftp.hp.com/pub/softpaq/sp161501-162000/sp161835.exe

 

Bluetooth MT7921 Driver, version 1.3.17.162 

https://ftp.hp.com/pub/softpaq/sp153501-154000/sp153771.exe

 

 

HP Recommended

Updated drivers. 
Bluetooth works, thanks for a driver. 
With Wi-Fi the problem didn't go away, tried to download Forza, it freezed Windows and crashed Wi-Fi.
Btw it's on multiple Windows versions, I have removed the update in summer, and after I already received and installed 2 new versions of Windows. Current version is 22H2 19045.6332

In the games I don't have any problems,  it never neither crashed nor freezed system. Only when downloading something.

HP Recommended

I fixed the crashing by putting "highlyrestricted" in size of packages for TCP. Now it downloads the game on full speed without any problem.
Uhhhh.... Thanks for help, I'm actually happy.

HP Recommended

You're welcome, happy to help.

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