Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-30-2022 05:51 PM

HP Recommended
Product: HP Pavilion Laptop PC 15-eg0000 (9WF74AV)
Operating System: Microsoft Windows 11

HP Support Assistant keeps trying to install an updated Mediatek Bluetooth Driver for my PC, but the driver apparently does not install. The file it keeps trying to install is SP139228; at first attempt it fails to download, while at second attempt it appears to install but does not tell that to the Support Assistant. Even if I manually tell Support Assistant it installed, it later offers this update again.

 

I found this support page https://support.hp.com/us-en/document/ish_6076721-6076746-16/hpsbhf03786 which suggests this is not the right Bluetooth driver update for my model. According to this page, the correct Bluetooth Softpaq for the 15-eg0xxx line is SP138589; SP139228 is only for Victus by HP Laptop 16-d1xxx. Which update is the correct one for my PC? What will stop this update loop?

Category:
5 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.