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Locked

‎05-30-2022 05:51 PM

HP Recommended
Product: HP Pavilion Laptop PC 15-eg0000 (9WF74AV)
Operating System: Microsoft Windows 11

HP Support Assistant keeps trying to install an updated Mediatek Bluetooth Driver for my PC, but the driver apparently does not install. The file it keeps trying to install is SP139228; at first attempt it fails to download, while at second attempt it appears to install but does not tell that to the Support Assistant. Even if I manually tell Support Assistant it installed, it later offers this update again.

 

I found this support page https://support.hp.com/us-en/document/ish_6076721-6076746-16/hpsbhf03786 which suggests this is not the right Bluetooth driver update for my model. According to this page, the correct Bluetooth Softpaq for the 15-eg0xxx line is SP138589; SP139228 is only for Victus by HP Laptop 16-d1xxx. Which update is the correct one for my PC? What will stop this update loop?

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