Memory Issue

[Ayush1010]

From past few days my pc is using too much of my RAM i.e. more than 50% , my total RAM is 16GB , due to which my PC gets very slow and gets heated. I do not use any heavy apps , or too much apps that it should consume this much memory only Brave with 5-6 tabs open , yet memory usage is high , it shows Cached ram is more than 4gb always , I clear using RAMMap or restart my pc but same problem occurs again and again.
How do I fix this ?

[Hawks_Eye]

Hi @Ayush1010 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It’s frustrating when a device suddenly stops working, especially when you’ve already tried all the recommended troubleshooting steps. 

Since your HP MPP 2.0 Tilt Pen was working fine earlier and hasn’t been physically damaged, the issue could be related to firmware, drivers, or Windows Ink settings. 

Additional Troubleshooting Steps

 

1. Check Windows Ink Settings

• Open Settings > Devices > Pen & Windows Ink.
• Ensure Ignore touch input when using the pen is enabled.
• Try adjusting handwriting settings to see if the pen responds.

2. Reset the Pen Connection

• If your pen connects via Bluetooth, remove it from Settings > Bluetooth & Devices.
• Restart your laptop and re-pair the pen.

3. Update or Reinstall Drivers

1. Open Device Manager (Win + X > Device Manager).
2. Expand Human Interface Devices.
3. Locate HP Pen Device or HID-compliant pen.
4. Right-click and select Update Driver.
5. If the issue persists, try Uninstalling the driver and restarting your laptop.

4. Perform a Firmware Update

• HP sometimes releases firmware updates for stylus pens.
• Check HP’s official troubleshooting page for updates.

5. Test with Another HP Device

• If possible, try using the pen on another HP touchscreen laptop.
• If it works, the issue may be with your Envy x360’s touchscreen drivers.

Let me know what results you get, and I can refine the approach further! Hopefully, we can get your pen working again.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Ayush1010]

What did I ask you and what did you replied, I don't have any query regarding a pen , kindly look at my issue again.

[Hawks_Eye]

@Ayush1010 

My apologies, I see due to a technical or tool issue the replies were mixed up.

It sounds like your Victus by HP Gaming Laptop 15-fa0000 is experiencing unusually high RAM usage, even with minimal applications running. Since cached RAM remains high despite clearing it with RAMMap and restarting, here are some steps to troubleshoot:

1. Check Background Processes

• Open Task Manager (Ctrl + Shift + Esc).
• Go to the Processes tab and sort by Memory Usage.
• Identify any unnecessary applications consuming RAM and end the task.

2. Disable Startup Programs

• Open Task Manager and go to the Startup tab.
• Disable any non-essential programs that launch at startup.

3. Adjust Virtual Memory Settings

• Open Control Panel > System > Advanced System Settings.
• Under Performance, click Settings > Advanced.
• Under Virtual Memory, click Change.
• Set Custom Size:
  • Initial Size: 4096 MB
  • Maximum Size: 8192 MB
• Click OK and restart your laptop.

4. Update Drivers & BIOS

• Ensure your graphics drivers and BIOS are up to date.
• You can find the latest updates on HP’s official support page here.

5. Scan for Malware

• Run a full scan using Windows Defender or Malwarebytes.
• Some background processes consuming RAM could be malicious software.

Try these steps and let me know if the issue persists!

Thanks,

Hawks_Eye

[Ayush1010]

The problem still persists , even tho I did everything , in fact now my pc gets heated more than usual when I put it in charge , more t

[Hawks_Eye]

@Ayush1010 

We sincerely thank you for your patience and co-operation during this troubleshooting process.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye