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‎03-22-2024 02:55 PM

HP Recommended
Product: HP 17.3 inch Laptop PC 17-c0000 (551J1AV)
Operating System: Microsoft Windows 11

I purchased an HP laptop that included in the price a one-year subscription to Microsoft 365. The app is installed on the device, but there does not appear any way to activate it. There is no product key, as it is "preinstalled", but when I click on the app, I don't get activation info, I get an invitation to purchase. Ideas?

 

Category:
1 REPLY 1

‎03-25-2024 07:21 AM

HP Recommended

Hi @sodoran,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

We have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers who should be able to sort this out.

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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