Microsoft 365

[Sakalabhaktula]

Hi All,

I have purchased 2 laptops a week back and I was promised a free Microsoft license for 1 year but no one from Hp is helping me with how to claim and enable the subscription. After sending emails, they just share few numbers and none of the numbers are working.  I was not given any license key or something to activate. 

Such a pathetic after sale service and I regret my decision to buy 2 laptops.

I have contacted Microsoft customer care and they confirmed that my invoice does not show Microsoft 365 subscription. I have the proof in my order confirmation email that the subscription is included. What could be my next step as HP is not helping?

Can someone help me please?

Thanks,

Ajay Sakalabhaktula.

[Kuroi_Kenshi]

Hi @Sakalabhaktula,

Welcome to the HP Support Community! 

Thank you for reaching out and bringing this to our attention. I'm truly sorry to hear about the inconvenience you've experienced while trying to activate your Microsoft 365 subscription. I understand how frustrating this must be, especially after your recent purchase.

To assist you better, could you please share the HP case ID or service request number (if any) that you received during your previous interactions with support? This will help us track your issue more efficiently and provide a quicker resolution.

We appreciate your patience and look forward to helping you resolve this as soon as possible.

Warm regards,