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JacobinFrance
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Message 1 of 2
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Microsoft Office 365

‎01-10-2021 05:50 AM

HP Recommended
Product: Stream 14"

When I purchased this laptop, it said it came with a year subscription to Microsoft Office 365. This morning, a notification popped up reminding me of that. I clicked on it, and it looked like it was going to sync to my Microsoft account. However, it just logged me into my Microsoft account, and now I can't find where to activate my free year. Is there someway to find old notifications or find on this laptop where it includes Microsoft Office 365? 

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WAWood
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Level 16
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Message 2 of 2
Flag Post

‎01-10-2021 08:52 AM

HP Recommended

@JacobinFrance 

I'm sorry, but this is a fairly common licensing issue with Office 365 and Microsoft -- and we here are not able to do anything to address this is this is entirely under their control.  You will have to contact Microsoft Support to get this cleared up.



I am a volunteer and I do not work for, nor represent, HP
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