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HP Recommended
HP Pavilion - 15-cw1013na
Microsoft Windows 11

I sent my laptop to HP to be repaired after the screen no longer worked. They replaced the motherboard and the issue was resolved, but I could no longer edit Office documents. If I open a document, it comes up with a window saying I need to sign in, and when I do (with a valid Office licence), I get the following:

 

NeedOffice_0-1653144386698.png

 

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