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HP Recommended
HP ENVY Desktop - TE01-1150xt CTO
Microsoft Windows 11

I have a 2022 HP Envy Desktop TE01-1150xt.  One of the software items I had installed by HP was Microsoft Office Home and Student 2021.  It was/is my understanding this was/is a non-subscription item that does not require annual payments (or ownership checks) by Microsoft.  My problem is that as of several weeks ago when I open a Microsoft Office document on the Envy I get a pop-up window asking me to sign in.  If I close that pop-up window I wind up with a read only document.  I do not have internet access at home where I use my Envy. I use my Lenovo laptop at my local library for internet.  I've tried to find an HP email option where I could ask HP directly but this Community option seems to be all they have.  So, please advise me on what I need to do so that my Microsoft Office does not require ownership verification.

2 REPLIES 2
HP Recommended

@J-S-B 

 

Welcome to the HP support community

 

I understand that you want to activate the MS Office, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

I successfully activated the Office software shortly after receiving the computer a year ago.  My problem is that as of several weeks ago when I open a Microsoft Office document on the Envy I get a Microsoft pop-up window asking me to "Sign in to set up Office":  

JSB_2-1698676357490.png

 

I've been using Office on the computer for the past year.  It is not supposed to be a subscription version.  If I close the pop-up window it opens the Office document as a read only with a "Connect to the internet banner":

 

JSB_1-1698676325893.png

I repeat, this is not supposed to be a subscription version of Microsoft Office Home and Student 2021.  Are you saying I'm going to have to re-activate this every year?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.