Microsoft Store fails to download HP Apps

[hunterjclarkk]

I'm trying to install HP Desktop Support Utilities from the Microsoft Store, it fails everytime with the message stating the following, screenshot of message is attached. 

[VikramTheGreat]

Hi @hunterjclarkk,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for sharing the screenshot. I understand you're attempting to install HP Desktop Support Utilities from the Microsoft Store, but it's failing with this error: Missing required driver “The product couldn't be installed due to some missing dependencies. Make sure these drivers are installed: HPDSUExtension.inf, HPDSUSoftwareComponent.inf, Error Code: 0x803FB005”

This error indicates that the required base drivers or components for HP's Desktop Support Utilities are missing or not properly installed on your system.

Steps to Resolve This Issue:

Step 1: Install Required HP Components Manually

1. Go to HP’s official driver page for your model:
   👉 HP Pavilion Laptop 16-af0067st (9U9T6UA) Software and Driver Downloads | HP® Support
2. Download and install the following under the “Software - Solutions” or “Driver - System & Components” section:
   • HP Software Component (this contains HPDSUSoftwareComponent.inf)
   • HP System Event Utility or HP Hotkey Support
   • HP UWP Drivers (if listed)
   • HP PC Hardware Diagnostics UWP (optional, for full diagnostics in Windows)

Step 2: Reboot & Retry Installation

Once the components are installed:

• Restart your laptop
• Open Microsoft Store
• Search for HP Desktop Support Utilities
• Click Retry or Install

It should now complete without the missing driver error.

Still Facing Issues?

If, after installing the drivers, you're still getting the same error, try the following:

1. Press Win + X → Select Device Manager
2. Click View > Show hidden devices
3. Expand “Software components” or “System devices”
   • Right-click any HP-related drivers with warning icons → Uninstall
4. Reboot again → reinstall drivers from HP's support site.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat