Microsoft camera or Microsoft Photos is not working

[Caitano]

The Microsoft apps installed in my computer such as camera and photos are not working.I tried resetting the app and reinstalling it but it did not work.Can you tell me how to fix this? I have previously uninstalled some bloatware

[praveen196]

@Caitano Welcome to HP Community!

I understand that the Microsoft camera is not working.

Do not worry. I will try to fix the issue.

When you open the camera option, are you getting any error message?

Please perform the below steps and check for the result.

Allow apps to access your camera

After updating Windows 10, some apps may don't have access to your camera, thus the apps can't find or start the camera.

Step 1 On your computer, click the Start button, and then select Settings > Privacy > Camera.

Step 2 Toggle on the button for Allow apps to access your camera and select the apps that can access the camera.

Press F8

It is still not clear why it works but some users found that Windows camera started to work after pressing the F8 key. The F8 method doesn't alway work, but it is a trick that is very simple to try.

Reset camera app on Windows 10

Reseting camera app can fix system glitches that may make camera not working on Windows 10 and give the app a fresh restart.

Step 1 On your PC, go to Settings > Apps > Apps & features > Camera.

Step 2 Select Camera app and click Advanced options.

Step 3 Click Reset.

Check Microsoft webcam driver

It is likely that there is a problem with webcam driver that making Windows 10 cameranot working. So have a look at the webcam driver first.

Step 1 Open Device Manager.

Step 2 Navigate to Imaging devices.

Step 3 Right click your webcam driver and select Properties.

Step 4 Under the Driver tab, click Driver Details and see if there is a stream.sys file. If there is, your webcam is outdated and cannot work with Windows 10. You have to get a new webcam.

Roll back or update webcam driver

If there is no stream.sys in your webcam driver, the webcam is workable but you have to update or roll back the webcam driver.

Step 1 On the Device Manager, find your webcam driver.

Step 2 Right click on it and select Properties.

Step 3 Click the Driver tab. If there is Roll Back Driver option, click it to get the driver to an older version.

Step 4 If there is no Roll Back option, click Uninstall > Delete the driver software for this device. After deleting, go back to Device Manager, click Action> Scan for hardware changes and reinstall the webcam driver.

Restart the computer for the change to take effect.

Keep us posted,

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[Caitano]

I have tried that but it did not work : ( . Even microsoft maps isn't working i believe it has happened the day i deleted certain files and apps using RevoUninstaller and now it has caused all these problems.If i take this to hp to repair it how long could it take as i am still on warranty but as i am a bit busy and need the laptop most of the times it would be hard to take it for repair.So any solution would be greatly appreciated.

[praveen196]

@Caitano

I understand your concerns.

You can try creating the new user account on your computer and check. 

https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions

Have a nice day!!