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HP Recommended
OMEN 17.3 inch Gaming Laptop PC 17-cm2000 (70W98AV)

Microsoft store won't download anything. Therefore, I cannot update anything. I started trying to update Game Hub. It wouldn't update. So, I deleted it with the intention of reinstalling. I have tried numerous times, but the downloads never complete. It will start to download and then say, "there was a problem on our side". This computer is brand new. I, literally, bought it on Friday. I'm extremely frustrated. I've tried every solution I could find on the web and none of them have worked. Can someone please help me?

I have tried resetting store, disabling firewall (3rd party), logging out of my account, rebooting, etc etc.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Dria1973,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

I'm sorry to hear that you're experiencing issues with your new laptop. Connectivity and download problems can be frustrating, but let's try to troubleshoot and find a solution. Here are some steps you can follow.

 

Check Internet Connection:

  • Ensure that your internet connection is stable and not experiencing any interruptions.
  • Try accessing other websites or downloading files to confirm that your internet connection is working correctly.

Windows Update:

  • Make sure your Windows operating system is up to date. Sometimes, issues with the Microsoft Store can be resolved by updating Windows.

Reset Microsoft Store Cache:

  • Press Windows + R to open the Run dialog box.
  • Type wsreset.exe and press Enter. This will reset the Microsoft Store cache.

Troubleshoot Windows Update:

  • Open Settings > Update & Security > Troubleshoot.
  • Run the Windows Update troubleshooter to identify and fix any issues.

Check Date and Time Settings:

  • Ensure that your system date and time settings are correct. Incorrect settings can sometimes cause download issues.

Create a New User Account:

  • Create a new local user account on your computer and try downloading from the Microsoft Store using that account. This can help identify whether the issue is account-specific.

Check Storage Space:

  • Ensure that you have enough free space on your hard drive for the downloads.

Power Cycle Your Router:

  • Turn off your router and wait for a minute before turning it back on. This can sometimes resolve connectivity issues.

Run SFC and DISM Scans:

  • Open Command Prompt as Administrator and run the following commands:

 

sfc /scannow

dism /online /cleanup-image /restorehealth

 

  • These commands will check and repair system files.

Check Firewall and Antivirus:

  • Temporarily disable your third-party firewall and antivirus software to see if they are causing the issue.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator

View solution in original post

2 REPLIES 2
HP Recommended

Hi @Dria1973,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

I'm sorry to hear that you're experiencing issues with your new laptop. Connectivity and download problems can be frustrating, but let's try to troubleshoot and find a solution. Here are some steps you can follow.

 

Check Internet Connection:

  • Ensure that your internet connection is stable and not experiencing any interruptions.
  • Try accessing other websites or downloading files to confirm that your internet connection is working correctly.

Windows Update:

  • Make sure your Windows operating system is up to date. Sometimes, issues with the Microsoft Store can be resolved by updating Windows.

Reset Microsoft Store Cache:

  • Press Windows + R to open the Run dialog box.
  • Type wsreset.exe and press Enter. This will reset the Microsoft Store cache.

Troubleshoot Windows Update:

  • Open Settings > Update & Security > Troubleshoot.
  • Run the Windows Update troubleshooter to identify and fix any issues.

Check Date and Time Settings:

  • Ensure that your system date and time settings are correct. Incorrect settings can sometimes cause download issues.

Create a New User Account:

  • Create a new local user account on your computer and try downloading from the Microsoft Store using that account. This can help identify whether the issue is account-specific.

Check Storage Space:

  • Ensure that you have enough free space on your hard drive for the downloads.

Power Cycle Your Router:

  • Turn off your router and wait for a minute before turning it back on. This can sometimes resolve connectivity issues.

Run SFC and DISM Scans:

  • Open Command Prompt as Administrator and run the following commands:

 

sfc /scannow

dism /online /cleanup-image /restorehealth

 

  • These commands will check and repair system files.

Check Firewall and Antivirus:

  • Temporarily disable your third-party firewall and antivirus software to see if they are causing the issue.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
HP Recommended

Thank you so much! This seems to have done the trick!

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