Misrepresentation of Product – Expired Warranty and Missing Microsoft Office License on New Laptop

[ViharReddy]

I am writing to raise a serious concern regarding my recent purchase from Flipkart — an HP Pavilion Aero laptop that was listed as a brand-new product with Microsoft Office Home & Student pre-installed.

Unfortunately, after setting up the device, I discovered the following:

1. The laptop came with Microsoft Office LTSC Standard 2021, which is a business volume license and not intended for personal use. It is now prompting me for activation. There is no valid Office Home & Student license associated with my Microsoft account, despite it being clearly listed in the product description.

2. Upon verifying the laptop's serial number on HP’s official warranty portal, I found that the factory warranty had already expired before my purchase date, suggesting that the laptop is either refurbished, previously used, or sold as new despite being old stock.

I was trying to contact HP support through call / mail. But all i am getting is some AI assistant which is not at all useful. I am not even able to get a callback. I am falling into a loop of links, coming back to the same page again. 

[Garp_senchau]

@ViharReddy,  Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Please check this document and follow the steps to raise the warranty dispute:

HP PCs, printers - Dispute a warranty status | HP® Support

Also please refer to the below link to check the warranty status.

Official HP® Warranty Check - India | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,