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‎05-22-2020 09:55 AM - edited ‎05-22-2020 09:57 AM

HP Recommended
Product: HPDM device
Operating System: Other

We are this error below when trying to shadow in HP Device Manager 5.0 SP1

 

hp.PNG

Can anyone help me?

 

Thanks,

Leon

1 REPLY 1

‎06-09-2020 02:31 AM

HP Recommended

Please generate or import certificate for shadowing - you can find a toolbar button "VNC Certificate" under Administration Page.

If you upgrade to 5.0.3, the new admin guide has the step by step guide starting page 141.  The GUI changed slightly from 5.0.1.

After getting the certificate ready, you'll need to enable VNC again with an _Apply Settings task.

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