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Missing Cyberlink PowerDVD Ultra 19 from my new HP ENVY x360 Convertible Laptop -15t-ed000 touch

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HP ENVY x360
Microsoft Windows 10 (64-bit)

I buy the HP ENVY x360 Convertible Laptop -15t-ed000 touch (Order Number H335763755) with Cyberlink PowerDVD Ultra 19, but the Cyberlink application is missing. Can anyone help me to get the application that I paid for? 


Attached is the screenshot of the purchase details:







HP Support Agent
HP Support Agent
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hi@Tomás_Villalba, Welcome to the HP Support Community! 


Cyberlink Power Media Player exhibits several issues when attempting to play media. These issues are exhibited on all HP PCs that are shipped with Windows 10 or download Cyberlink PowerDVD Ultra 19,



  1. Click on the Install button.
  2. Follow the on-screen instructions to install the software.
  3. Restart the computer when the installation is complete.

 Download and install the following SoftPaq to upgrade the Power Media Player software:



Hope this helps! Keep me posted. 


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Have a great day! 

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