Missing Drivers after clean Win 11 install + poor performance

[chris883]

Hello,

after i did a clean reeinstall with Win 11 pro on my ZBook Studio G5 i78850H i have some PCI erros in the device manager i can't resolve.

I have added a screenshot of the servicePacks i have already installed.

I also think the laptop has now a poor performance running on battery combined with higher battery drain.

Maybe someone has a solution for me. Thanks! Chris

[Paul_Tikkanen]

Hi:

You need this driver for the smbus controller.  Restart the PC after installing the driver.

Intel Chipset Installation Utility:

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101171.exe

If the driver does not also install the PCI Data Acquisition and Signal Processing Controller, you need this driver for that device.

Intel Dynamic Platform and Thermal Framework Driver

https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95216.exe 

Please post the hardware ID's for the PCI device and PCI Serial Port.

Use this guide for how to find the hardware ID for a device.

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

The rest of those devices are all Bluetooth/cell phone related, so if you have installed the Intel Bluetooth driver, I would not be able to help you with those items as they would have to come from the hardware manufacturer of the device you have connected.

[chris883]

Hi,

thank you very much. First part worked well.

Here are the Hardeware IDs of the PCI device:

I also tried to reinstall the device but Windows does not find the correct drivers.

PCI\VEN_8086&DEV_A37C&SUBSYS_8427103C&REV_10
PCI\VEN_8086&DEV_A37C&SUBSYS_8427103C
PCI\VEN_8086&DEV_A37C&CC_070000
PCI\VEN_8086&DEV_A37C&CC_0700

Best Regards!

Chris

[Paul_Tikkanen · Accepted solution]

You're very welcome.

sp99908 was supposed to install that device.

https://ftp.hp.com/pub/softpaq/sp99501-100000/sp99908.exe

Here is a partial copy and paste of the driver setup information file which shows driver support for that ID.

[Intel.NTamd64.10.0]
; ----- Win 10 ; x64 -------
; DisplayName Section DeviceId
%TEE_DeviceDesc%=TEE_DDI, PCI\VEN_8086&DEV_9DFC ;CNL U/Y + CFL-U + WHL-U
%TEE_DeviceDesc%=TEE_DDI, PCI\VEN_8086&DEV_A37C ;CFL H

Since the driver did not automatically install the device, try manually installing it as follows...

Go to the device manager.  Click on the PCI device needing the driver.

Click on the driver tab.  Click on Update driver.

Select the 'Browse my computer for drivers' option, and browse to the driver folder that was created when you ran the driver.

That folder will be located in C:\SWSetup\sp99908.

Make sure the Include subfolders box is checked, and the driver should install.

[chris883]

Hello,

it seems that the first install of sp99908 was faulty. After the reinstall everything works correctly.

Thank you again for your support!

Best Regards! Chris

[Paul_Tikkanen]

Anytime, Chris:

Glad to have been of assistance.