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‎10-14-2021 07:04 AM

HP Recommended
Product: ENVY x360 Convertible 15-cn
Operating System: Other

Hi everyone,

 

I just did a clean new installation with Windows 11 on my Laptop. Like after every new installation is searched for the right drivers and installed a few one and also a BIOS-Update.  For the driver installation, I used the HP-Website and the HP Support Assistant. Butt after the Assistant and the website were showing, that no more drivers a needed, I realized, that many drivers in the device manager are missing. It seems like one of the missing drivers is for my fingerprint reader, because the device manager is not even showing the category "biometric devices" anymore. I will add a short list with the devices, that are still having trouble:

 

Device Description: PCI Data Acquisition and Signal Processing Controller

Hardware Id: PCI\VEN_8086&DEV_9D31&REV_21

 

Device Description: PCI Data Acquisition and Signal Processing Controller

Hardware Id: PCI\VEN_8086&DEV_9D27&SUBSYS_8484103C&REV_21

Device Description: PCI Data Acquisition and Signal Processing Controller

Hardware Id: PCI\VEN_8086&DEV_9D2A&SUBSYS_8484103C&REV_21

 

Device Description: PCI Device

Hardware Id: PCI\VEN_10EC&DEV_522A&SUBSYS_8484103C&REV_01

 

Device Description: PCI Communication controller (easy)

Hardware Id: PCI\VEN_8086&DEV_9D3A&SUBSYS_8484103C&REV_21

 

Device Description: PCI Storage controller

Hardware Id: PCI\VEN_8086&DEV_9D21&SUBSYS_8484103C&REV_21

Device Description: Unknown Device

Hardware Id: ACPI\INT33D6\5&398F82B2&0

May someone help me find the drivers for these devices?

I would greatly appreciate any help.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-14-2021 10:15 AM

HP Recommended

You're very welcome.

 

For the PCI\VEN_8086&DEV_9D27 you need this driver...

 

This package contains the driver that enables the Intel Serial IO Drivers to be used with supported notebook models that are running a supported operation system. Intel Serial IO Bus Drivers software stack provides drivers for these IO modules to control the serial interfaces and sensors that are connected in the Intel Serial IO buses.

 

https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92587.exe

 

The unknown device is the Intel Virtual buttons, not the Fingerprint sensor.

 

The only suggestion I can offer, would be to try manually installing the drivers for the devices where you got the unsupported OS error.

 

For the PCI\VEN_10EC&DEV_522A here is how you manually install the driver...

 

Go to the device manager.  Click on the PCI\VEN_10EC&DEV_522A device needing the driver,.

 

Click on the driver tab.  Click on Update Driver. 

 

Select the Browse my computer for drivers option and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp99640.

 

Make sure the Include subfolders box is checked and see if the driver installs that way.

 

Then do the same thing for the Unknown device but browse to C:\SWSetup\sp100943.

 

Unfortunately, I cannot find a driver that has support for the PCI\VEN_8086&DEV_9D2A device and if the fingerprint reader isn't showing up as a device needing a driver, I have no idea how you can install a driver for it.

 

I am surprised that W11 did not install the drivers for you automatically.

 

In your Windows Update menu>Advanced options, see if there are any optional driver updates showing up there you need to install.

 

 

View solution in original post

1 person found this reply helpful
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5 REPLIES 5

‎10-14-2021 07:44 AM

HP Recommended

Hi:

 

See if these W10 drivers work for you.

 

Let me know what is remaining after you install the drivers...

 

First install the chipset installation utility and restart the PC.

 

This package contains the Intel Chipset Installation Utility. This utility enables the operating system to show the correct name for the installed Intel hardware in the Microsoft Windows Device Manager.

 

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101171.exe

 

This package provides the Intel Management Engine Interface (MEI) Driver for the supported notebook models and operating systems. The Intel Management Engine Interface enables communication between the host operating system and the Intel Management Engine firmware.

 

https://ftp.hp.com/pub/softpaq/sp134001-134500/sp134386.exe

 

This package contains the driver that enables the Intel Dynamic Platform and Thermal Framework firmware. Intel Dynamic Platform and Thermal Framework provide system temperature and power utilization information for the system thermal protection to function properly. This package is provided for supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95216.exe

 

This package contains the driver that enables the Realtek Card Reader in supported notebook models that are running a supported operating system. The card reader enables users to read from or write to supported removable storage cards, which are typically used in digital cameras, digital music players, and cellular phones.

 

https://ftp.hp.com/pub/softpaq/sp99501-100000/sp99640.exe

 

This package contains the driver that enables the Intel Virtual Buttons to be used with supported notebook models that are running a supported operation system. Intel Virtual Buttons software allows the virtual buttons to adjust correctly when the screen rotation of the tablet is changed after the system is connected to or disconnected from the docking base.

 

https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100943.exe

1 person found this reply helpful
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‎10-14-2021 09:29 AM

HP Recommended

Hi,

 

thank you for the reply. The first three drivers just work without any problems. Sadly the last two Drivers (sp99640 and sp100943) show me the following error:

"The driver is not supported on this OS version (10.0.22000)"

In the device manager a few more devices changed from missing driver to working devices, but there are still the four following devices left without drivers:

 

Device Description: PCI Data Acquisition and Signal Processing Controller

Hardware Id: PCI\VEN_8086&DEV_9D27&SUBSYS_8484103C&REV_21

 

Device Description: PCI Data Acquisition and Signal Processing Controller

Hardware Id: PCI\VEN_8086&DEV_9D2A&SUBSYS_8484103C&REV_21

 

Device Description: PCI Data Acquisition and Signal Processing Controller

Hardware Id: PCI\VEN_10EC&DEV_522A&SUBSYS_8484103C&REV_01

 

Device Description: Unknown Device

Hardware Id: ACPI\INT33D6\5&398F82B2&0

 

My fingerprint reader (and the whole menu of biometric devices) is also still missing in the device manager. Could the fingerprint reader be the unknown device?

Thank you very much for your help.

 

 

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-14-2021 10:15 AM

HP Recommended

You're very welcome.

 

For the PCI\VEN_8086&DEV_9D27 you need this driver...

 

This package contains the driver that enables the Intel Serial IO Drivers to be used with supported notebook models that are running a supported operation system. Intel Serial IO Bus Drivers software stack provides drivers for these IO modules to control the serial interfaces and sensors that are connected in the Intel Serial IO buses.

 

https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92587.exe

 

The unknown device is the Intel Virtual buttons, not the Fingerprint sensor.

 

The only suggestion I can offer, would be to try manually installing the drivers for the devices where you got the unsupported OS error.

 

For the PCI\VEN_10EC&DEV_522A here is how you manually install the driver...

 

Go to the device manager.  Click on the PCI\VEN_10EC&DEV_522A device needing the driver,.

 

Click on the driver tab.  Click on Update Driver. 

 

Select the Browse my computer for drivers option and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp99640.

 

Make sure the Include subfolders box is checked and see if the driver installs that way.

 

Then do the same thing for the Unknown device but browse to C:\SWSetup\sp100943.

 

Unfortunately, I cannot find a driver that has support for the PCI\VEN_8086&DEV_9D2A device and if the fingerprint reader isn't showing up as a device needing a driver, I have no idea how you can install a driver for it.

 

I am surprised that W11 did not install the drivers for you automatically.

 

In your Windows Update menu>Advanced options, see if there are any optional driver updates showing up there you need to install.

 

 

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-15-2021 09:18 AM

HP Recommended

Hi,

 

My problem is solved by installing the driver-updates that windows hold back and that can be installed in Windows Update menu>Advanced options.

 

Thank you very much for the solution of my problem. I didn't know about the option to install further updates in that hidden Windows Update menu. In the menu were around 20 driver-updates, that Windows had recognized as not important. I started the debugging after your second reply with the installation of the hidden updates, that I haven't found before. After this installation, all devices worked properly and also my fingerprint reader was recognized again. So it seems like, every missing driver was included in the updates. Everything is now working fine!

Was this reply helpful? Yes No

‎10-15-2021 09:40 AM

HP Recommended

Anytime.

 

Glad to have been of assistance.

 

That is great news W11 installed all of the other drivers you needed.

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