Missing FusionSoftware.exe in HP Application Enabling Services Driver (versions 1.66.3762.0 & 1.80.4

[mbm91]

Hello, I am having a problem with the HP Application Enabling Services on my laptop. The service is completely missing.

I have confirmed that the official HP driver package is incomplete. The installer is missing the FusionSoftware.exe file, which is required for the service to install correctly.

I have checked two different versions of the driver, 1.66.3762.0 Rev.A and 1.80.4268.0, and the file is missing from both packages.

I cannot fix this problem myself. Please check your driver package for my laptop model. The missing file needs to be added to the installer.

Thank you for your help.

[VikramTheGreat]

Hi @mbm91,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If you're experiencing issues with the HP Application Enabling Services missing on your OMEN 17 gaming laptop and have identified that the FusionSoftware.exe file is absent from the official driver packages, here’s what you can do:
 

1. Check HP Support Website:
   • Visit the OMEN 17.3 inch Gaming Laptop PC 17-ck2000 (70W99AV) Software and Driver Downloads | HP® Support. Sometimes, newer versions or additional necessary files are uploaded separately after the initial driver release.
      
2. Update Windows:
   • Ensure that your Windows 11 OS is fully updated, as some HP features rely on specific Windows updates to function properly.
      
3. HP Support Assistant:
   • Use the HP Support Assistant tool that comes pre-installed on HP laptops. This tool can help detect missing drivers or software and assist in downloading and installing the necessary packages.
      
4. Reinstall HP Software:
   • Uninstall any partially installed HP application software from your device and attempt a fresh installation using the latest version available on the HP support site.
      
5. Manually Search for Files:
   • Check your laptop’s directories to see if the FusionSoftware.exe is located elsewhere. Sometimes installation files can be misdirected to different directories.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[mbm91]

Thank you, VikramTheGreat, for your quick response.

However, I have already tried all of the steps you listed, and they did not resolve the issue.

My original post explained that I have confirmed the problem is with the installer package itself. The file FusionSoftware.exe is missing from the official driver downloads.

I have checked two different driver versions, 1.66.3762.0 Rev.A and 1.80.4268.0, and the file is missing from both.

Since this is a bug in the official installer, I kindly request that you escalate this issue to your engineering team. This is not something that a user can fix with a simple reinstall.

Thank you.

[VikramTheGreat · Accepted solution]

Hi @mbm91,

Thank you for bringing this to our attention and for taking the time to check the installer packages so thoroughly. We sincerely appreciate the detailed feedback you’ve provided.
 

Since you have already confirmed that the FusionSoftware.exe file is missing from multiple driver versions, this is not something a simple reinstall can resolve. We will escalate your case to our relevant engineering and software teams so they can review the installer package on our support site.
 

Our backend team will check the files and ensure the driver package is corrected if needed. While I can’t provide an immediate timeline, please rest assured that your feedback has been captured and forwarded to the right team for investigation.
 

In the meantime, if there are any workarounds or updated installers shared by engineering, we will notify our customers by updating them on the HP portal.
 

Thank you again for your patience and for helping us improve our software.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[mbm91]

Thank you for your help and for escalating this issue to the engineering team. I appreciate you taking the time to thoroughly review my report.

I will check the HP portal for any updates.

Thanks again!

[VikramTheGreat]

Hi @mbm91,

You’re most welcome, and thank you again for your patience and understanding.
 

Please note that while the engineering review process can take some time, rest assured that once the backend team has completed their checks and any updates are made available, the information will be published on the HP Support portal. You will then be able to download the corrected package directly.
 

We truly appreciate your diligence in reporting this issue and helping us improve. In the meantime, please continue to monitor the portal, and we will keep you updated as soon as changes are implemented.
 

Thank you for being part of the HP community!

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[mbm91]

thank you

[Kuroi_Kenshi]

Hi @mbm91,

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Best Regards,