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Missing HP drivers/software after windows 10 64 2004 update

HP Recommended
HP Pavilion 15-bc500ni
Microsoft Windows 10 (64-bit)

Good day, I received my laptop from HP repair Centre and an update was made for windows 10 2004.

My laptop supports B&O, this is missing from my laptop( I have tried to reinstall it but its not supported).

Coolsense is also missing from my laptop. ( I have tried to reinstall it but its not supported) 

Important: without coolsense, will this impact my laptop gaming performance?


Currently I don't see any drivers for the updated windows 10 2004. Is there any way of resolving this? or a date when these drivers will be available?


Thank you.


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HP Recommended



Please do a clean install Audio software/driver, this should help.

   (a) Download the following driver and save on your computer,

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


 B&O Control panel should be under HP Audio Control or HP Audio Switch.


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Hi Banhien,


Apologies for the late response.


Thank you for your assistance. I have installed the driver and B&o appears but there is no icon to enable it. Sound is still the same and not enhanced. Please assist.




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