cancel
Showing results for 
Search instead for 
Did you mean: 
SS_JOE77
New member
5 1 0 0
Message 1 of 3
162
Flag Post

Missing HP drivers/software after windows 10 64 2004 update

HP Recommended
HP Pavilion 15-bc500ni
Microsoft Windows 10 (64-bit)

Good day, I received my laptop from HP repair Centre and an update was made for windows 10 2004.

My laptop supports B&O, this is missing from my laptop( I have tried to reinstall it but its not supported).

Coolsense is also missing from my laptop. ( I have tried to reinstall it but its not supported) 

Important: without coolsense, will this impact my laptop gaming performance?

 

Currently I don't see any drivers for the updated windows 10 2004. Is there any way of resolving this? or a date when these drivers will be available?

 

Thank you.

 

2 REPLIES 2
banhien
Level 19
Level 19
94,887 93,544 12,293 26,129
Message 2 of 3
Flag Post
HP Recommended

@SS_JOE77 

 

Please do a clean install Audio software/driver, this should help.


   (a) Download the following driver and save on your computer,
                 https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105738.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.

 

 B&O Control panel should be under HP Audio Control or HP Audio Switch.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
SS_JOE77
Author
New member
5 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Hi Banhien,

 

Apologies for the late response.

 

Thank you for your assistance. I have installed the driver and B&o appears but there is no icon to enable it. Sound is still the same and not enhanced. Please assist.

 

SS_JOE77_0-1602762610201.png

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation