Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Missing MSVCP100.dll

HP Recommended
ENVY x360 Convertible 15
Microsoft Windows 10 (64-bit)


My computer is newly bought, didn't do anything too much with it. I bought The Sims 4 game via Origin and it doesn't launch. When I try to launch it I get error for missing MSVCP120.dll  or MSVCP100.dll file. I searched my computer and I have both files in system32. I have C++ installed, and command prompt didn't find anything missing ( I did ''sfx /scannow'' ).  Can someone help me fix it, because I don't know what's wrong. Thank you

Level 16
Level 16
32,758 32,658 2,972 7,299
Message 2 of 2
Flag Post
HP Recommended


The main problem with this is that while there are "DLL" sites online, most of them are really malware in disguise and there is no way to find that out until it is too late -- after your PC has become infected.


Generally, when a game is installed, the installer checks the local OS to look for missing DLLs like this one and downloads and installs the DLLs from the game vendor's site.  IF this site is not doing it, it could be possible that this version of the game is not compatible with Windows 10, so it has no DLLs that it can download and install.


Either way, HP does not supply third-party DLLs, so there is nothing we can provide.


You will need to contact the game vendor's support forum to sort this out -- as it is their responsibility to provide you the files you need to get their game running.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation