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‎06-12-2018 07:44 AM - edited ‎06-12-2018 08:47 AM

HP Recommended
Product: HP 255 G4
Operating System: Microsoft Windows 7 (64-bit)

Hi!

 

I am performing IT maintenance on multiple computers in my building and have found this one laptop to be giving me trouble. It is missing the USB controller driver, which I am mostly focused on, and two other unknown devices. I've tried reinstalling the chipset drivers for this model, yet no luck. If you have any advice, I would greatly appreciate it! 🙂

 

You can find a photo here of the issue.

 

> Hardware IDs

 

  • BCM43142A0:

USB\VID_0A5C&PID_216D&REV_0112

USB\VID_0A5C&PID_216D

 

  • Universal Serial Bus:

PCI\VEN_1022&DEV_7814&SUBSYS_80CB103C&REV_11

PCI\VEN_1022&DEV_7814&SUBSYS_80CB103C

PCI\VEN_1022&DEV_7814&CC_0C0330

PCI\VEN_1022&DEV_7814&CC_0C03

 

  • Unknown Device

ACPI\SMB0001

*SMB0001

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-12-2018 08:45 AM - edited ‎06-12-2018 08:51 AM

HP Recommended

Hi, @Setherz6104

 

You need this driver for the usb controller.  1st file listed on the page. Install and restart the PC.

 

https://support.amd.com/en-us/download/desktop/legacy?product=legacy4&os=Windows%207%20-%2064

 

Unknown SMB0001:

 

This package provides the driver that enables the Synaptics TouchPad in supported notebook models that are running a supported operating system. The driver enables general touchpad functionality (for example double-tap and scroll) and provides a user interface.

 

https://ftp.hp.com/pub/softpaq/sp72501-73000/sp72664.exe

 

 

View solution in original post

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4 REPLIES 4

‎06-12-2018 07:47 AM

HP Recommended

@Setherz6104

 

Please post the Hardware ID's.

 

https://www.wikihow.com/Find-Hardware-ID

 

REO

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‎06-12-2018 08:00 AM

HP Recommended

I have updated the post with the hardware IDs.

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‎06-12-2018 08:34 AM - edited ‎06-12-2018 09:14 AM

HP Recommended

@Setherz6104

 

Try these.

 

https://ftp.hp.com/pub/softpaq/sp72501-73000/sp72879.exe

 

https://ftp.hp.com/pub/softpaq/sp72501-73000/sp72664.exe

 

https://ftp.hp.com/pub/softpaq/sp71001-71500/sp71440.exe

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_139250_1

 

REO

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‎06-12-2018 08:45 AM - edited ‎06-12-2018 08:51 AM

HP Recommended

Hi, @Setherz6104

 

You need this driver for the usb controller.  1st file listed on the page. Install and restart the PC.

 

https://support.amd.com/en-us/download/desktop/legacy?product=legacy4&os=Windows%207%20-%2064

 

Unknown SMB0001:

 

This package provides the driver that enables the Synaptics TouchPad in supported notebook models that are running a supported operating system. The driver enables general touchpad functionality (for example double-tap and scroll) and provides a user interface.

 

https://ftp.hp.com/pub/softpaq/sp72501-73000/sp72664.exe

 

 

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