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HP Recommended
Microsoft Windows 11

Hello there,

I've been using the Client Security fine for a few years by now but from time to time is annoys me that the prompt for using the passport manager doesn't appear.

Usually on every page where I need it comes up and I can use it but recently I have noticed on AirBnB's login page it prompts to scan so that it filles the email line. Yet when it then goes to the next page where you have to enter the password, it doesn't enter it there event though in the actual passport manager all information is there.

And then from yesterday the prompt for scanning my fingerprint to input my password in Veracrypt doesn't appear anymore.

I have repaired the program via Control Panel but this hasn't improved that missing prompt.

Do you have any suggestion or way how to fix it?

Thank you very much.

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