Missing unkown Driver

[Andreas6]

Hello,

I have a problem with missing driver, I think I have already found the correct driver (https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-probook-4545s-notebook-pc/5229461/swIt...) but I can not install it properly.  

There is always an error at the end of the installation (Error 1722, there is a problem with this windows installer package. A program run as part of the setup did not finish as
expected, contact your support. . .)

Please let me know if you have any suggestion to solve my problem.

Thank you

Best regards

Andreas Andronikidis

[Paul_Tikkanen]

Hi:

Please post the hardware ID for the device you are trying to install the driver for.

Use this guide for how to find the hardware ID:

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

[Andreas6]

Hi,

according what I found on the web you provided me, the missing hardware ID is: ACPI\HPQ6000.

I search the internet  and find out that the missing driver should be a HP 3D DriveGuard 5, but Iam not able to find the driver on the internet, could you help me with that?

In case you find it, please post a link to download here.

Thank you

Andreas 

[Paul_Tikkanen · Accepted solution]

Yes, you are correct.

That is the driver you need.

There are a couple of revisions out there...give this one a try...

ftp://ftp.hp.com/pub/softpaq/sp59001-59500/sp59282.exe

[Andreas6]

Thank you for a quick and helpful responses. The problem is solved now.

Regards

Andreas

[Paul_Tikkanen]

You're very welcome, Andreas.