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    Fix HP Printer issue in macOS

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Message 1 of 6
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Model of Laptop is shown different.

HP Recommended
HP Envy x360-15m-dr1012dx
Microsoft Windows 10 (64-bit)

After a fresh installation of Windows 10 (64-bit), model of my laptop appears to be HP Envy x360 Convertible 15m-dr1xxx which in actual was HP Envy x360-15m-dr1012dx. Due to this, I fear if drivers installed on my device may not be the exactly the right ones and hence, cause malfunctioning/ inefficiency. Please advice how can the model name be corrected and also are my concerns valid at all.

 

Thanks in advance.

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HP Support Agent
HP Support Agent
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Message 2 of 6
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@Farooq1

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Thank you ECHO_LAKE for the response.

 

I followed the step by step procedure suggested by you. However, the system was found to be already updated hence, no further update was recommended. 

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HP Support Agent
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Message 4 of 6
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@Farooq1

Thank you for posting back.

 

Have you changed any hardware of the computer such as motherboard or HDD?

 

Let's run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Hope this helps! Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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No hardware change has been made. 

 

I have run BIOS Update. But problem is still there.

 

Thank you for your continuing support.

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HP Support Agent
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@Farooq1

Thank you for posting back. 

 

Since you have already tried most of the troubleshooting steps to resolve the issue and as we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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