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HP Recommended
HP Spectre x360 - 13-ae013dx
Microsoft Windows 11


I updated my laptop a few months ago and since then the mouse on my touchpad keeps disappearing.  See below the thing I have tried .

1.  in Device manager looked for I2C HID Device to make sure it is enabled, the driver was not present

2. looked for the mice driver in device manager the folder option is not there

3. Checked advanced mouse settings and  there is no ( enable button)

4 . restarted computer 

5. uninstall windows ll ( it worked but then  i continue to be prompted to reinstall the new program)

HP Recommended

Step 1: Open Device Manager via the Win + X menu. Step
Step 2: Under Mice and other pointing devices, right-click on your mouse and choose Uninstall device.
Step 3: Click Uninstall to confirm the operation.
Step 4: Restart your PC and Windows 11 will install a new driver for your mouse


This will sort this issue,
John H

HP Recommended

Hi @Timiade,


Welcome to the HP Support Community


I understand you are facing an issue with your HP Spectre X360 - 13-Ae013dx. Not to worry I will help you to get a resolution to resolve the issue.


Update the BIOS, & Touchapd drivers:

  • Here's the link to download and install the above updates: Click here

Perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

If the issue still persists, then you may try the below steps: 


Re-enable your mouse


Windows may have disabled your mouse during the upgrade from a previous version or while your computer was in sleep mode. This will make your mouse unusable and your mouse cursor disappear. You should re-enable your mouse in order to restore its cursor.


There are two ways you can re-enable your mouse. First, if you are using a laptop, you should try pressing the key combination on your laptop keyboard that can turn on/off your mouse. Usually, it is the Fn key plus F3F5F9 or F11 (it depends on the make of your laptop, and you may need to consult your laptop manual to find it out).

You can also enable your mouse in the mouse settings. To do so:


1) Press the Win key on your keyboard, then type “mouse“. When you see “Mouse settings appear in the menu above, press the up or down arrow on your keyboard to highlight it, then press Enter.

2) In Mouse settings, press Tab on your keyboard until Additional mouse options (under Related Settings) is highlighted. Press Enter on your keyboard to select it.

3) In the Mouse Properties window, press Tab on your keyboard until the Buttons tab in the window is highlighted (with a dotted border.)

4) Press right arrow key on your keyboard until Device Settings in the window is opened. (The name of this tab could be different, depending on the mouse you use.)

5) If your device is disabled, press Tab on your keyboard until the Enable button is high lighted, and press Enter to enable the device.

6) If this method solves the problem, you will be able to see your mouse pointer again.


Update the Mouse Driver to Fix the Missing Cursor in Windows 10


Since there's no mouse pointer and the mouse is not working, you can only process updating mouse driver with the keyboard:

1. Press Windows + R keys altogether to bring out the Run box.

2. Type devmgmt.msc and then hit Enter to open Device Manager.


3. Press Tab to switch to devices list.

4. Use arrow keys to scroll down to Mice and other pointing devices and use the right arrow key to expand it.


5. Use the down arrow key to select your mouse device.

6. Press Shift + F10 open the context menu.


7. Choose Update driver with arrow keys and hit Enter.


Hope this helps! Keep me posted. 


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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