Mouse doesn't work?

[wtf85260]

I am using Windows 10.

My laptop doesn't see my mouse (wired)? How can I tell if its a USB port driver or mouse driver?

My laptop worked find until my windows 1903 upgrade failed and I used the Fresh Start upgrade to give me a clean windows version, which turned out to be version 1803.

Any ideas?

[A4Apollo]

Hi! @wtf85260,

Have you tried checking with different USB devices or with different USB ports?

Please share the product number of the PC to assist you better.

Update the windows to the latest version and check if it helps.

Try updating the BIOS and chipset drivers on the PC to the latest version. You can try updating the drivers on the PC using HP support assistant.

Refer this article to know more information about using the HP support assistant. Click Here

Please try few steps recommended below.

Disconnect all USB devices connected to the computer except a USB mouse and keyboard (if in use). This includes hubs, thumb drives, printers, and cameras.
In Windows, search for and open Device Manager.
The Device Manager window opens.
Double-click Universal Serial Bus Controllers to expand the list.
Right-click the first USB Root Hub in the list, then select Uninstall.
Click OK to confirm.
Continue uninstalling all USB Root Hubs listed.
Close Device Manager and restart the computer.
If the USB device that is having problems came with software and it was not previously installed, install the software now, following the manufacturer instructions.
Reconnect the USB device that was having problems and test it to see if it works.

 
Open Device Manager (Right Click on Windows Logo and Click Device Manager).
Now find and expand Universal Serial Bus controllers. Now right click on USB drivers and click Uninstall. Do for all USB drivers one by one.
Now Restart your PC. The USB drivers are automatically re-install and solve the corrupted USB devices.
Right-click on the battery icon and click Power Options.
Click Change plan settings.
Now click Change advanced power settings.
Find and expand USB settings.
Expand USB selective suspend settings and Disable both On battery and Plugged in settings.

Also, try the steps recommended below.

Follow the path: Control Panel > Hardware and Sound > Power Options.

Click Choose what the power button does.

Click Change settings that are currently unavailable. 

Uncheck Turn on fast startup and press Save changes.

Restart your computer and plug in the USB device to see if it works.

Lastly, try running a USB port test from the component test under the system diagnostics page.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Refer this article to know more information about USB connection issues with your PC.

Let me know if this helps!
Have a great day ahead! 🙂

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