Mouse not working

[Vikas111]

Help me my wireless mouse not working SN: Removed

[Max3Aj]

@Vikas111, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Let's get your HP wireless mouse working again. Please try the following steps:

Basic Troubleshooting

Check the Batteries

• Replace the batteries with fresh ones.
• Ensure they are inserted correctly.

Verify the USB Receiver

• Make sure the USB receiver (dongle) is securely plugged into a working USB port.
• Try different USB ports on your PC.

Power On the Mouse

• Some HP wireless mice have a power switch underneath. Make sure it’s turned ON.

Test on Another Device

• Plug the USB receiver into another computer to check if the mouse works there.

Reconnect the Mouse

If your mouse uses Bluetooth instead of a USB receiver:

1. Go to Settings > Bluetooth & devices > Devices.
2. Remove the mouse if it’s listed.
3. Turn on Bluetooth and re-pair the mouse.

Update or Reinstall Drivers

1. Open Device Manager (Win + X > Device Manager).
2. Expand Mice and other pointing devices.
3. Right-click your mouse and choose Uninstall device.
4. Restart your PC — Windows will reinstall the driver automatically.

Clean the Sensor

• Flip the mouse and gently clean the sensor area with a soft cloth.
• Dust or debris can interfere with tracking.

You may refer to this link - How to troubleshoot wireless mouse issues in Windows | HP Accessories | HP Support - YouTube

If none of these steps work, We suggest you please visit the nearest HP authorized service center along with the mouse and invoice copy, the service team will check and assist you. 
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - India | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode) 
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support