Mouse won't work when pressing a key

[Hypothermia]

Hey

So a few months ago I've run into an issue where my mouse won't move after holding a key for a few seconds. Just after start-up it runs perfectly, but then goes back to freezing when I old a key down. I also noticed that my mouse doesn't pop up in the list of devices I have in device manager. I also vaguely remember a time where I deleted a file related to the mouse in programs but I don't remember. Maybe a screenshot of all necessary programs would be helpful? Beneath is a screenshot of the devices I currently have installed.

It happens with my Verbatim USB mouse, touch pad AND another mouse I borrowed from a friend. If I click during the 'freeze' it does the error toggle sound. Is there anything I can do to fix this? Would it be a keyboard thing?

I HAVE tried:
- reinstalling new drivers
- different mice
- adjusting sensitivity of the mouse

I REALLY do not want to do a complete restore, so suggestions beyond that would be helpful. 

[Kumar0307]

Hi @Hypothermia

Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps:

Download the Synaptics driver from the link below and save it to your Downloads folder.

Synaptics Driver Version 17.0.18.8

Turn off your wireless card ( should be f12 ).

Open windows control panel, open Programs and Features, right click the current Synaptics driver and select Uninstall.

When complete, restart the notebook.

When windows has reloaded, open your Downloads folder and run the Synaptics installer - when this has completed, restart the notebook again.

Open the Synaptics settings panel, disable SmartSense or PalmCheck and then check if the touchpad will now work with a keyboard key held down. 

If it does, turn your wireless card back on and use the utility on the following link to prevent Windows 10 from automatically updating the Synaptics driver.

https://support.microsoft.com/en-gb/kb/3073930

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!