Mousepad stopped working

[Mridul25]

I accidently uninstalled my Snaptics SMbus driver for mouse touchpad. I downloaded it from hp site for my laptop and agin installed it, but my touchpad is still not working. however, i can use the pointer using a usb mouse or a wireless mouse. please help.

[praveen196]

@Mridul25 Welcome to HP Community!

I understand that the touchpad is not working.

Please perform the below steps and let us know.

• On Start, search for Device Manager, and select it from the list of results. Under Mice and other pointing devices, select your touchpad, open it, select the Driver tab, and select Update Driver. If Windows doesn't find a new driver, look for one on the device manufacturer's website and follow their instructions.

• If those steps didn't work, try uninstalling your touchpad driver: open Device Manager, right-click (or press and hold) the touchpad driver, and select Uninstall. Restart your device and Windows will attempt to reinstall the driver.

• If that didn't work, try using the generic driver that comes with Windows. Here's how: in Device Manager, right-click (or press and hold) your touchpad driver > Update driver software... > Browse my computer for driver software > Let me pick from a list of device drivers on my computer, select HID-compliant mouse, select Next, and follow the instructions to install it.

Keep us posted,

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