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- Notebook Software and How To Questions
- Multimedia keys just magically switched to function keys

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01-11-2019 05:43 PM
So I was using my laptop to watch some youtube, and when I went to play a game (and listen to spotify) the buttons weren't working to change the song. About an hour ago, I cleaned my keyboard (without turning my computer off like an idiot), and now this is happening. When I use the "fn" key instead of using the function key, it uses the multimedia key. I haven't touched the BIOS but I do know how to access it, so this wasn't done with BIOS. There is nobody else that could have changed my computer, and I dont do much with my computer that leaves it susceptible to viruses.
01-13-2019 12:42 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
I see that your experiencing issue with the function keys,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- When was the last time it worked fine?
- Have you made any hardware/software changes?
- Have you tried any troubleshooting steps?
- Did this happen after a recent window or software update?
While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:
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Press the power button to turn off the computer.
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Turn on the computer and immediately press the Esc key repeatedly to open the Startup Menu.
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Press the f10 key to open the BIOS Setup menu.
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Select the Advanced menu.
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Select the Device Configuration menu.
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Press the right or left arrow key to select Enable or Disable the Fn Key switch.
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Press the f10 key to save the setting and restart the computer.
Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
ECHO_LAKE
I am an HP Employee