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nik3sh
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Message 1 of 2
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Multitouch on Touchpad not responding after sleep mode .

HP Recommended
HP ENVY Laptop 13 ah1xxx
Microsoft Windows 10 (64-bit)

Hello ,

 

I have a 13" HP Envy laptop , usually i dont shut down my laptop and just close the screen . It puts it in sleep mode . After waking from sleep mode the touchpad does not respond to scrolling , zoom and other multifinger functions . I need to restart my laptop in order to get those working back again. 

 

I have the latest driver installed too . So please let me know where the issue is and if possible please release a driver update for the same . 

 

Thanks 

 

 

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APirzada
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HP Recommended

All these 3rd party duffers that HP has employed have absolutely no idea how to solve touchpad issues, especially the one where it becomes unresponsive after sleep. They will keep BSing about bios update and driver reinstallations and other absolutely useless advise. 

The solution that has worked for me is to:

1. uninstall the touchpad drivers thru device manager (under 'mice and other pointing devices' & 'Human Interface Devices' as well as 'System devices'). DO NOT RESTART YOUR PC at this point.

2. Download and install the Lenovo Synaptics ThinkPad UltraNav Driver called hvg226ww dot exe. The latest version is 19.3.4.228 (June 2021) and can be found on lenovo's support website (a google search should ideally take you there).

3. Now restart your pc (there will be a prompt to do so at the end of installation anyways)

4. Open device manager, under 'Human Interface Devices' find the synaptics touchpad entry, right click and select uninstall device.

 

The touchpad should start working right away (including all the gestures).

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