My Bluetooth devices suddenly disconnected from my computer. After trying every troubleshooting meth

[murari1110]

Victus Gaming Laptop 15-fa1400TX (AM1S6PA)
windows 11 25(H2)
My query is about bluetooth driver disappearing continue .

My Bluetooth devices suddenly disconnected from my computer. After trying every troubleshooting method I could find, I visited the HP Support website and noticed that the MediaTek Bluetooth driver is no longer available and appears to have been discontinued.

At the moment, even after downloading the driver you recommended, the installation fails immediately with an error message, and I cannot complete the installation or use Bluetooth at all.

If there has been a driver update, shouldn't Windows or HP automatically provide and install the appropriate Bluetooth driver? Instead, my Bluetooth functionality has completely stopped working.

This issue is extremely urgent and needs to be resolved as soon as possible. You need to provide us with a working Bluetooth driver. Please first check the drivers currently available on your support website. None of the available drivers work, and it seems that the previously working one has been removed after an update.

I would appreciate an urgent response and a working solution as soon as possible

[VikramTheGreat]

Hi @murari1110,

Welcome to the HP Support Community.
 

I understand that Bluetooth on your Victus Gaming Laptop 15-fa1400TX (AM1S6PA) has completely disappeared, and the Bluetooth driver you previously attempted to install is failing immediately. I also understand that you have already tried the usual troubleshooting, so let’s focus first on the MediaTek Bluetooth driver provided for your specific product number.

Install the HP MediaTek Bluetooth driver
Download and install the driver from the HP Software and Driver page you referenced for Victus Gaming Laptop 15-fa1400TX (AM1S6PA): Victus Gaming Laptop 15-fa1400TX (AM1S6PA) Software and Driver Details

Restart the laptop after attempting the installation, and check Device Manager again to see whether Bluetooth and the MediaTek Bluetooth device return.

HP internal product records for this Victus family also show a MediaTek Bluetooth Driver as part of the HP software configuration, so testing the HP-provided MediaTek package is the appropriate next step.

If the HP driver still fails
If the installation fails again, share a screenshot of the complete error message or provide the exact error text/code displayed by the MediaTek Bluetooth installer. That information is important before we recommend any additional driver changes.

Since Bluetooth has disappeared completely, also run the HP PC Hardware Diagnostics UEFI test:

1. Shut down the laptop.
2. Turn it on and immediately press Esc repeatedly until the Startup Menu appears.
3. Press F2 to open HP PC Hardware Diagnostics UEFI.
4. Check the available component tests and run the applicable Bluetooth/Wireless test, if it is listed.
5. Note the test result and any Failure ID displayed.

HP system records for this Victus platform include HP PC Hardware Diagnostics UEFI among the installed HP components.

Start with the HP MediaTek Bluetooth driver from the AM1S6PA page above. If it fails, share the exact installation error and the F2 diagnostic result, and we can check the issue further from there.

Take care and have an amazing day!