My Elitebook 840 G8 11th generation randomly freezes

[Remmy01]

My Elitebook 840 G8 11th generation randomly freezes

[Venom21]

Do this:

- Press Win + R, type services.msc, Enter.
- Find HP One Agent Service, right-click > Properties.
- Set Startup type to Disabled; click Stop if running > apply and OK.
- Close window, restart laptop.
- Test it.

[Remmy01]

HP One Agent Service, is not found in the system, probably not installed.

I want to ask, can a fresh installation of the Windows operating system solve the problem?

[Venom21]

Clean install may work if the process or software that causing it may not get installed. Do it as a last resort and keep a eye on updates getting installed so you can check what causing it.

So someone today said that it can be intel driver issue too. So to check. Download DDU (Display driver uninstaller) from browser. 

• Then Boot into safe mode, then open DDU, and if the Options window doesn’t appear, click the "Options" button; then check "Prevent downloads of drivers from Windows Update when Windows search for a driver for a device" (found at the bottom), and after selecting these, close the Options window. 
• Set the device type to GPU.  Select GPU brand to Intel, click "Clean and Restart". When the system boots normally after this, the uninstallation process is complete. 
• Now visit HP driver page of your laptop, download and install Intel VGA driver or use hp support assistent if installed. (Don't use driver directly from Intel that they may be causing freezing issue).

After installation, restart and check.