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‎12-22-2020 02:42 AM

HP Recommended
Product: Pavilion x360 - 15-cr0051cl
Operating System: Microsoft Windows 10 (64-bit)

Diagnostics show that my HD is trashed.  I don’t have OS recovery ability or media.  How can I load my OS and original configuration software onto the new HD?

1 REPLY 1

‎12-22-2020 06:57 AM

HP Recommended

Hi:

 

Use another PC with W7 64 bit or newer and a 32 GB USB flash drive, with the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

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