• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-05-2022 09:27 AM

HP Recommended
Product: HP Laptop PC 17-by4000 (18B36AV)
Operating System: Microsoft Windows 10 (64-bit)

My HP 17-by4xxx absolutely will not stay asleep.

The powercfg command reported NO DEVICES should be able to wake my laptop.  I verified  in Device Manager that all HID, Keyboard, and Mouse devices listed in  have the "wake the computer" boxes unchecked on their Power Management tab (on those that have it).  Yet if I swipe touchpad, click one of its' buttons, touch a keyboard button or even just jiggle my laptop it wakes up.  The only device that "responds" properly is the USB connected external mouse.

 It is impossible to pack my laptop for travel if sleeping, I HAVE TO just shut it down.

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.