My HP ENVY x360 Convertible 15-cp0xxx keeps changing my settings.

[Burakman4]

Hi! 

My HP ENVY x360 Convertible 15-cp0xxx automatically resets a number of settings. These include the following: 

- The audio suddenly stops working
- The speed of the mousepad becomes slower
- The speed of keyboard typing becomes slower 

Please let me know what to do! 
Burakman4 

[KrazyToad]

@Burakman4

Thanks for reaching out to us

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Burakman4]

Hi @Krazytoad, 

I have the latest update, both on HP support assistant and Windows Update but the problems keep occurring. Anything else I can do? 

Kind regards, 
Burakman4

[KrazyToad]

@Burakman4

I suggest you run an SFC Scan to check for any corrupted Windows Files

You can refer to this Link: https://support.microsoft.com/en-us/help/4026529/windows-10-using-system-file-checker

If the issue persists, try creating a New User Account and check if you experience the same problems. This will let us know if it's an issue with your User Profile

Link: https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

If you experience the same issues on the new user account, then i recommend you Reset the Notebook.

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289

Keep me posted how it goes😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.