06-16-2016 09:40 AM
I know this has started to be covered already but the discussion was never finished. This was the original post:
I have discovered that the keyboard backlighting won't turn off. The backlight on/off key is labeled as F5. I press it, but nothing happens. I've also tried pressing fn+f5, but that doesn't do anything either. I had been leaving the backlight on, but now I want it to only be on when I press the f5 key. Why won't the backlight turn off?
I am having the exact same issue. I followed the instrustions of the helper, which were:
Can you please get to the Desktop Screen of Windows by pressing the Windows Key and ”D” keys together and then press the F5 key? As you might know, F5 is used for refreshing a Window/Page. Do you see the Desktop Icons getting refreshed? This is to make sure that the F5 key is working or not?
If you got confused with that suggestion, please open MS Word and then press the keys “Fn” and “F5” together and let me know whether you get the “Find and replace” Window?
I didn't understand the first part, but the second part I got. I opened Word and pressed Fn and F5 together and can confirm that the 'Find and Replace window appeared. However, I have no idea what to do from here or how to fix the problem, please help me.
Also bear in mind please that I am 16 years old and know pretty much nothing about computers. Also, I only got this laptop for Christmas 2015 and am not very familiar with everything yet.
06-17-2016 08:20 AM
Welcome to HP Forums! I have read your post and wanted to help.
I understand that you need to turn off the keyboard back light.
In order to better assist you, can you post back the product number of your laptop?
Also, I know some models use Fn + F11 to turn on/off backlit keyboard. You can try that combination.
Looking forward to your reply!
I work on behalf of HP
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06-19-2016 02:59 PM
First of all, I would like to thank you for taking the time to reply to my question, I know how easy it would be to just ignore it. Plus, I can imagine it must be frustrating to do what you do, especially with utter noobs like me.
Also, I do not believe it neccessary anymore. Its... strange, but my laptop just went crazy, lights flashing and stuff, and then everything was back to normal. I conducted a scan that revealed a rather dangerous virus due to my AVG shorting out just beforehand, somehow it managed to penetrate the defenses and, for a lack of better words: screw everything up 😕
I managed to get rid of the virus and get my firewalls back up, and now my laptop is running smoothly once more, so, maybe it was just a one time thing.
Regardless, once again I thank you for your reply and for welcoming me to HP.
06-21-2016 08:38 AM