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‎10-05-2019 03:24 PM

HP Recommended
Product: HP Laptop 15g-dr0006TX
Operating System: Microsoft Windows 10 (64-bit)

I own an HP Laptop 15g-dr0006TX. Every 10 seconds, the laptop freezes for 2-3 seconds. Has been happening continuously since 5 hours. Irrespective of the number or nature of apps open, it freezes. Please help.

1 REPLY 1

‎10-08-2019 05:25 AM

HP Recommended

@Saumil_mehta,

 

Welcome to the HP Support Community!

 

I recommend you perform a system test on the computer to make sure that there are no hardware failures.

 

Follow the steps in the below article to perform a system test.

 

https://support.hp.com/in-en/document/c03467259

 

If the system test pass, then I recommend you perform a system restore back to the date when everything was working fine following the steps in the below article.

 

https://support.hp.com/in-en/document/c03327545

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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