My HP Pavilion dv6-1030us won't allow me to login

[djfed]

The message I receive when I attempt to type in my password is:

The User Profile Sevice failed the logon.

User Profile cannot be loaded.

I can't access my computer.

[DavidPK · Accepted solution]

Hi,

You could try the following.

Shut down the notebook.  Tap away at f8 as you start the notebook to enter Windows Recovery Console.  Use the arrow keys to select Safe Mode and hit enter.  If windows will load in this mode, from the Start Menu, click All Programs, click Accessories, click System Tools and launch System Restore.  Pick a restore point at least 24 hours before the log-on issue and then proceed with the restore process.  When complete, Windows will reboot as normal so check if you can now log in correctly.

Another option if the above does not help is as follows.

Shut down the notebook.  Tap away at f8 as you start the notebook to enter Windows Recovery Console.  Use the arrow keys to select 'Start Using Last Known Good Configuration' and hit enter.

Regards,

DP-K

[eddyvilleguy88]

Thank you so much for the great advise. I know that it was a while ago that you posted this, but I just recently had the same issue. My mother passed away less than two years ago, and all of my pictures of her, and everything she had worked on was on this laptop. I thought it was gone forever. Thank you again for helping me to solve this issue.

[DavidPK]

Hi,

You're more than welcome and glad it helped

All the best,

DP-K

[tpeyrani]

:smileyhappy:Thank you for this post. My computer was having this same issue. This post helped me solve it! I'm so happy!

[DavidPK]

That's good to hear

[TNA]

Hi,

I keep trying to log on to my Administrator Account on my HP Pavilion DV6-1330sa laptop but it says 'The User Profile Service failed the logon. User Profile cannot be loaded', however it lets me log on to Mother's account which is on the same laptop. So it's just my account that I can't get into, for whatever reason.

Won't a system restore delete everything on my laptop?

Thanks,

TNA

[jayfferc331]

i also do what you said as a solution...but still wont allow me to login

[Willy24]

This was really helpful! Thank you. I followed your directions and was able to successfully log on. Problem solved!