• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎04-30-2025 04:51 AM - edited ‎04-30-2025 04:52 AM

HP Recommended

Hi, I have a problem with uploading photos from my camera through USB port. I've had this camera since 2018 and never had this problem before. When I plug the camera in there's an information on the camera screen "trying to connect to the computer" and then nothing happens. The computer doesn't recognize the camera and I can't find in in panel control (device manager) either. Please help.

Reply
1 REPLY 1

‎05-01-2025 11:10 AM

HP Recommended

Hi @Alkil 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It’s frustrating when a device that has worked for years suddenly stops connecting. Since your HP Pavilion 15 isn’t recognizing your Panasonic Lumix DMC-G7 camera via USB, here are some troubleshooting steps to try:

 

1. Check USB Connection & Cable

  • Try using a different USB cable—sometimes cables wear out over time.
  • Plug the camera into another USB port on your laptop.
  • If possible, test the camera on another computer to see if it connects.

2. Enable USB Device Recognition

  • Open Device Manager (Win + X > Device Manager).
  • Expand Universal Serial Bus controllers and look for any unknown devices.
  • If your camera appears with a warning icon, right-click > Update driver.

3. Change USB Mode on the Camera

  • Some cameras have different USB modes (e.g., PC Mode, Storage Mode, PTP).
  • Check your camera’s settings and switch to Storage Mode or Mass Storage.

4. Restart Both Devices

  • Turn off your camera and laptop.
  • Disconnect the USB cable, wait 30 seconds, then reconnect and power them on.

5. Install Panasonic Drivers (If Needed)

 

6. Try a Card Reader as an Alternative

  • If USB transfer still doesn’t work, remove the SD card from your camera and use an external card reader to transfer photos.

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.