My HP Support Assistant App Is Not Working

[Anky148]

I Have Installed The Latest Version Of HP Support Assistant App. But When I Open It, It Just Show Me App Is Loading.

I Waited 1hr But It Didn't Start Kindly Help Me.

[Dragon-Fur]

@Anky148

Software and Drivers Website Support:

Software and Drivers - HP Notebook - 15-ay015tu

1. Uninstall the HP Support Assistant from Programs and Features.
2. NOTE:  When asked, select "Yes" to remove "Personal data" when the HP Support Assistant is uninstalled.
3. Restart the computer and log in
4. Uninstall the HP Support Solutions Framework from Programs and Features
5. Restart the computer and log in
6. Download-save-install a fresh copy of the HP Support Assistant software
7. Restart the computer and log in

Procedure Details - The HP Support Assistant – Remove and Install

If HPSA ceases to work as expected, you can uninstall it, Restart your computer, then download-save-install a fresh copy of the software.

Remove the existing version of HPSA

Control Panel > icon view > Programs and Features 

Scroll down, find, Uninstall the HP Support Assistant

After the uninstall is completed, Restart the computer and log in

NOTES

• For "complete" cleanup of the old version of the HP Support Assistant:  When / If asked whether you want to save any of the presets / personal HPSA information, respond to have any (personal) data associated with the program removed along with the HPSA software.

• If you want (or need) to uninstall the HP Support Solutions Framework (from Programs and Features), FIRST uninstall the HP Support Assistant and Restart the computer.  Uninstall Framework software from Programs and Features.  Restart the computer and log in.  NOTE: Framework (re)installs with the HPSA.

• After the HPSA is uninstalled (and the computer is Restarted), check to ensure the software is actually “gone”.

             Settings > Apps > Apps & features >

             Scroll down the list, look for HP Support Assistant (and / or HP Support Solutions Framework)

             If the stubborn software is found in the list, click and uninstall it, Restart and log in.

Download, Save, Install the latest version of the HPSA

HPSA Website / Download

HP Support Assistant

• If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, select run as Administrator and install.
• After the software is installed:  Restart the computer and log in

After the software is installed, PIN the program to your Windows Start Screen

Windows key (Start) > list "All apps" > open category "H"

Click open category HP Help and Support

Right-Click on HP Support Assistant > PIN to Start

Help for HPSA:

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

HP PCs - Troubleshooting HP Support Assistant (Windows 10, 😎

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