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Sabarees_13
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Message 1 of 2
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My HP lap issue for Charing

HP Recommended
Pavillion
Microsoft Windows 10 (32-bit)

Hi,

My lap charging issue,when I plugged in charge my lap battery level down and plugged charge pin in my lap then off switch in power still lap showing charger plugged and charger intimate light also on but battery percentage automatically reduce.. please help me what's is the issue in my laptop.i am so confusing why plugged in charge automatically battry power down any software issue or charge point pin problem...it's work reverse????

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KrazyToad
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Message 2 of 2
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HP Recommended

@Sabarees_13

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please reinstall the Microsoft ACPI Compliant Control Method Battery and check if that helps

 

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart

 

Next update the BIOS from this Link: https://support.hp.com/us-en/drivers

 

If the issue persists run a Battery and AC Adapter Test to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery / Ac Adapter

 

Let me know how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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