My HP touchpad gets stuck in pressed position.

[Jamie729]

The touchpad on my HP laptop gets stuck in the pressed down position and won't disengage. This is a new laptop, why is this happening?

[VikramTheGreat]

Hi @Jamie729,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If the touchpad on your new HP laptop is physically stuck in the pressed-down position, that’s not normal, and HP takes such issues seriously. Here's what you can do:

1. Perform a Hard Reset

This clears temporary memory and can resolve hardware glitches:

• Turn off the laptop.
• Disconnect the AC adapter and all peripherals.
• Press and hold the power button for 15 seconds.
• Reconnect the AC adapter and power on the laptop.

2. Run HP PC Hardware Diagnostics

To check if the touchpad is responding electronically:

• Turn off the laptop.
• Turn it on and press Esc repeatedly, then press F2 to enter diagnostics.
• Go to Component Tests > Mouse/Touchpad and run the test.

3. Update Drivers via Windows Update

• Go to Settings > Windows Update > Advanced Options > Optional Updates.
• Install any available touchpad or input device updates.

If the Touchpad Is Physically Jammed

Since this is a new laptop, the issue may be mechanical, possibly due to:

• Debris under the touchpad.

In this case, do not attempt to pry or fix it yourself, as it may void your warranty. Instead.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat